Privacy Policy — How c99 Handles Your Data

c99 operates the online betting and gaming platform available at c99.bar. The platform offers sports betting, live casino, slots, crash games and related promotional services to adult users. For the purposes of this Privacy Policy, "c99", "we", "us" and "our" all refer to the platform operator responsible for handling your personal data.

This Privacy Policy applies to all data collected through c99.bar, any associated mobile applications, email communications, live chat and any other interaction you have with the c99 platform. It should be read alongside our Terms and Conditions.

If you have any questions about how your data is handled, or you want to exercise any of the rights described later in this policy, please contact the c99 support team through the live chat on the platform or via email at [email protected].

The types of personal data c99 may collect about you include:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health information unless you voluntarily provide this in a support communication.

c99 collects your personal data through the following methods:

• Direct interactions: When you register an account, make a deposit, place a bet, contact support or respond to a survey, you provide data directly to us.
• Automated technologies: When you visit c99.bar, we automatically collect technical data using cookies, server logs and similar tracking technologies. This includes your IP address, browser type, pages visited and session timing.
• Payment processors: When you deposit or withdraw funds via JazzCash, Easypaisa, Raast, bank transfer or card, our payment processing partners share relevant transaction reference data with us to confirm payment status.
• Identity verification providers: Where we use third-party KYC (Know Your Customer) services to verify your identity, those providers share verification outcomes and document status with us.
• Third-party analytics: We may use analytics services to understand how users navigate the platform. These services provide aggregated and anonymised data rather than individual profiles.

c99 uses your personal data for the following purposes:

• Account management: Creating, maintaining and securing your account. This includes verifying your identity, processing password resets and managing login sessions.
• Processing transactions: Handling deposits and withdrawals in PKR, reconciling payments and preventing payment fraud.
• Delivering services: Enabling you to place bets on cricket, PSL, T20, football and other sports markets, access live casino tables, play slots and use all other platform features.
• Promotions and bonuses: Administering welcome bonuses, reload offers, cricket season promotions and other incentives you opt into. Bonus eligibility checks require some usage data.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling, applying deposit limits or session time reminders and processing self-exclusion requests.
• Customer support: Responding to your queries through live chat or email and maintaining records of support interactions for quality and training purposes.
• Security and fraud prevention: Detecting and preventing unauthorised account access, duplicate accounts, bonus abuse and suspicious financial activity.
• Legal compliance: Meeting obligations under applicable laws, including identity verification, record-keeping and responding to lawful requests from authorities.
• Platform improvement: Analysing usage patterns in aggregate to improve the platform, fix bugs and plan new features.

c99 processes your personal data on the following legal grounds depending on the purpose:

• Contract performance: Processing necessary to provide the services described in our Terms and Conditions — account management, payments, game access and support.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring and aggregate analytics, where these interests are not overridden by your rights and interests.
• Legal obligation: Identity verification, age checks, transaction records and any data sharing required by applicable law or in response to lawful authority requests.
• Consent: Marketing communications and non-essential cookies. You may withdraw consent at any time without affecting processing that took place before withdrawal.

c99 does not sell your personal data to third parties. We may share your data only in the following circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction and account reference data needed to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC services receive copies of your identity documents and related data to complete verification checks.
• Technology and hosting providers: Servers, cloud infrastructure and platform software providers that host c99 may technically have access to stored data. These providers operate under strict data processing agreements.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance. Individual player data is not shared for this purpose.
• Legal and regulatory bodies: Where required by law, court order or lawful request from a competent authority, we may disclose your data. We will notify you where legally permitted to do so.
• Fraud prevention networks: In cases of suspected fraud or financial crime, relevant data may be shared with fraud prevention services or other platforms to prevent further harm.

c99 uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle session management, login state and security tokens. You cannot opt out of these without affecting platform functionality.
• Preference cookies: Remember your settings such as language preference, display options and responsible gaming tool selections.
• Analytics cookies: Help us understand which pages are visited most, how long sessions last and where users encounter issues. Data is aggregated and does not identify individual users.
• Security cookies: Assist with fraud detection by identifying unusual access patterns or device changes.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect the platform's ability to maintain your login session and process bets. Blocking analytics cookies will not affect platform functionality but may reduce the quality of improvements we can make over time.

c99 does not use third-party advertising cookies or share browsing behaviour with ad networks.

c99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. The general retention periods we apply are:

• Active account data: Retained for the duration of your account plus a further period after account closure to meet legal obligations and resolve any outstanding queries.
• Transaction records: Financial transaction records including PKR deposits, withdrawals and bonus history are retained for a minimum of five years following the last transaction, in line with standard financial record-keeping practice.
• Identity verification documents: Retained for the period required to complete verification and for a reasonable period thereafter in case of disputes or regulatory requests.
• Support communications: Live chat transcripts and email records are retained for up to two years after the last interaction to allow us to reference prior context when resolving future queries.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely since it cannot be used to identify individual users.

When data is no longer required, it is securely deleted or anonymised. You may request deletion of your data subject to the limitations described in the Your Rights section below.

You have the following rights in relation to the personal data c99 holds about you. To exercise any of these rights, contact our support team through live chat or email.

Please note that some rights are subject to limitations. For example, we cannot erase transaction records that we are legally required to retain. We will respond to all valid requests within a reasonable timeframe and explain clearly if a request cannot be fulfilled in full.

c99 takes data security seriously and applies technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Our security measures include:

• Encrypted data transmission using HTTPS/TLS across the entire platform.
• Encrypted storage of sensitive data including financial information and identity documents.
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security reviews and vulnerability assessments of platform systems.
• Two-factor authentication options available to all registered users.
• Automated anomaly detection to flag unusual login activity or payment patterns.

In the event of a data breach that poses a risk to your rights or interests, c99 will take prompt action to contain the breach and notify affected users as required.

c99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on c99 or provided personal data to the platform, please contact our support team immediately so we can take appropriate action, including closing the account and deleting the associated data.

Age verification is part of our standard account and withdrawal process. Where verification reveals that an account holder is under 18, the account will be closed, any deposits will be returned via the original payment method where possible, and the data will be handled in accordance with applicable legal requirements.

c99 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements or data handling practices. When significant changes are made, we will update the "Last updated" date at the top of this page and, where the changes materially affect how your data is used, we will notify you via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of c99 after an updated policy is published constitutes your acknowledgement of the changes. If you disagree with a material change, you may request account closure before the change takes effect.

If you have any questions, concerns or requests relating to this Privacy Policy or the way c99 handles your personal data, please get in touch with our support team. We aim to respond to all data-related queries promptly, particularly during high-traffic periods such as PSL season or major international cricket tournaments.

When contacting us about a data request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently. We may need to verify your identity before acting on certain requests to protect the security of your account data.